Start with the job, not just the distance

Tell the courier what needs moving, how many pieces there are and whether the items are already packed. A sealed document envelope, three cartons and a sofa are different jobs, even when they travel between the same London addresses. Include the approximate weight of each piece if you know it. If you do not, say that the weight is unknown rather than guessing.

For bulky items, give height, width and depth in centimetres. Explain whether those measurements include packaging and whether any parts can be removed. Photos can help a courier understand a larger item, but they do not replace measurements.

The details to include in your enquiry

  • Collection and delivery postcodes, with the full addresses when available.
  • An item list, quantities, dimensions and approximate weights.
  • Your preferred collection date and the times someone can be present at each end.
  • Floor numbers, stairs, lift availability and any long carrying distance.
  • A contact number and any reception, gate or loading-bay instructions.
  • Whether you need help with loading, unloading or moving an item inside.

For example: “One boxed office chair and two sealed cartons, collection from a ground-floor office in SE1, delivery to a first-floor flat in N1. No lift at delivery. Collection contact available after 10am.” This is a sample enquiry, not a route offer or a price estimate.

Check access at both London addresses

Ask the building manager or recipient about delivery entrances and booked loading slots. A postcode alone may lead to the public entrance rather than the goods entrance. Note any steps between the road and the property, even when the address is described as ground floor.

Street access and loading restrictions can affect arrangements. Check the signs at the location and the relevant authority's current guidance; do not assume that a nearby space can be used for loading. Transport for London's delivery guidance is a useful starting point.

Compare the same service, not just the headline price

Ask what the written quote includes: collection, delivery, handling, any agreed access requirements and any applicable additional costs. Confirm whether the timing is a fixed appointment or an arrival window. If the contents or access change, tell the courier before accepting the quote so the arrangements can be checked again.

Ask about the provider's terms for fragile or valuable items, packing responsibilities and any cover or exclusions. Do not assume that every item is accepted or that its full value is covered. Keep the agreed details together so both contacts know what to expect.

Request a quote from Quickmove24

Use our enquiry form to send your collection address, delivery address, phone number and item description. Add your preferred date and access details where possible. Availability, price and handling arrangements must be agreed before the job is booked; submitting the form is not a booking confirmation.